Support Services

Every business needs support for their technology and products. An IT service desk or helpdesk support solution gives your business a single point of contact and channelized support to help your customer to ensure your technical issues are addressed quickly and effectively so your business can continue to operate. It also give liberty to share the same information down the line to each required department to solve the issue without any alteration to the actual issue notes. We support our customer with the following services to expedite our customer business;

Multilingual service desk/helpdesk support
On-site and remote support
Level-1, Level-2, Level-3, and RCA(Root Cause Analysis) support
Call center and service desk scripting
Service Level Agreements based support with the ticketing system to capture response time and resolution time

Our offerings

Support and Maintenance

We offer support and maintenance services with much attention to process & workflow optimization, knowledge base creation, and management. We offer field engineers, L1, L2, and L3 levels of technical support engineers.

We also help to establish end to end support channels.

Service Desk and Customer Portal

We can help small, medium, and large scale industries with the end-to-end services and solutions of service desk and customer portal with the on-premise or cloud-based solutions.

Analytical dashboard support and services

We offer services to provide data analytics by setting up an analytics dashboards to visualize your whole business needs and analytical result.

Industries we serve

Industry 4.0

We are serving innovative solutions and services by providing a proven industrial IoT 4.0 solutions to help OEMs to reduce the complexity of machine, electronics, firmware and software based IIoT applications.

Indoor and Outdoor Lighting

With help of our expertise in indoor and outdoor smart and connected lighting solutions, we help our customers in design, development, production tooling installation-commissioning process, and after sales support.

Home Automation

AdiInfi has experience and in-depth knowledge of connectivity protocols, home automation complete end to end solution needs, gateways, router, and end-devices to make customized solution as per requirements.

Security and Surveillance

Including home automation solutions, we have expertise in smart connected locks, entry gate solutions using camera, fingerprint, BLE range detection , NFC and RFID to provide IoT based secure solutions where we believe in privacy and safety aspects of users.

Agritech

We provide smart and connected Farming Solutions to facilitate farmers to make right decision on right time, and get more production of crop, reduce operational cost and have longer storage of crops. We provide vast range of sensors, connected cloud app, IoT devices and Mobile application to make this happen based on custom requirements.

Consumer Electronics

We provide services and solutions in consumer electronics domain by providing the design and development of conventional and IoT based smart and connected consumer electronics devices.

Semiconductor

We help our semiconductor partners by providing technical backend support to build device drivers, BSP, board bring-up, Proof of concept, middleware, user layer applications and sometimes to support their customer’s custom needs.

Retail

We have expertise in retail industry by providing smart and connected services and solutions like Point of Sale(PoS), RFID/BLE/NFC/barcode based tracking solutions , Fleet management, security devices, attendance devices and many more.

Automotive

AdiInfi provides design & development of futuristic IoT and embedded solutions like infotainment solutions, ADAS, Taxi meters, Board Computers. We have expertise in real time firmware, connected protocols, , board bring up, Qt and Android based GUI applications for infotainment and instrument cluster.